AI Voice Operations

Startel AI Voice Operations delivers 24/7 voice agents tailored for telecom and contact-centre workloads. Built on decades of network experience, our AI engages callers in natural conversations, triages requests, and hands off to humans only when necessary—freeing your teams to focus on high-value interactions.

What It Does

After-hours reception and escalation with personalised workflows.
Call triage, ticket creation, and CRM sync in real time.
Multilingual concierge services for roaming customers or wholesale partners.
Voicemail transcription and summarisation delivered to your NOC inbox.
Campaign callbacks, proactive notifications, and customer surveys.

How It Works

Inbound call lands on your PBX or wholesale switch.
Session handed to Startel AI agent via secure SIP/WebSocket bridge.
AI converses using your approved scripts, knowledge base, and playbooks.
Agent escalates to live staff or triggers automation when business rules require.

Every interaction is logged, searchable, and auditable for compliance teams.

Business Outcomes

Reduce overnight staffing costs by up to 70% while keeping lines open.
Protect revenue with zero missed calls and faster first-response times.
Offer premium white-label concierge services to enterprise customers.
Capture structured data from every interaction for analytics and upsell.

Security & Control

Traffic encrypted end-to-end; agents operate only inside designated VPN tunnels.
Role-based access for supervisors, QA reviewers, and partners.
Custom RAG (retrieval-augmented generation) datasets stored privately—no public sharing.
Fine-grained prompt controls to match brand tone and regulatory needs.

Experience the Demo

We maintain a dedicated AI agent that mirrors this website and extended technical notes. Use it to test call flows, multilingual interactions, or integration scenarios—just schedule your slot and we will grant secure access.

Talk with our team: info@startelinternational.com • +374 (0)94-435-643

Book an AI Voice Operations demo