AI Voice Operations

What It Does

• After-hours reception and escalation with personalised workflows.
• Call triage, ticket creation, and CRM sync in real time.
• Multilingual concierge services for roaming customers or wholesale partners.
• Voicemail transcription and summarisation delivered to your NOC inbox.
• Campaign callbacks, proactive notifications, and customer surveys.

How It Works

1. Inbound call lands on your PBX or wholesale switch.
2. Session handed to Startel AI agent via secure SIP/WebSocket bridge.
3. AI converses using your approved scripts, knowledge base, and playbooks.
4. Agent escalates to live staff or triggers automation when business rules require.

Every interaction is logged, searchable, and auditable for compliance teams.

Business Outcomes

• Reduce overnight staffing costs by up to 70% while keeping lines open.
• Protect revenue with zero missed calls and faster first-response times.
• Offer premium white-label concierge services to enterprise customers.
• Capture structured data from every interaction for analytics and upsell.

Security & Control

• Traffic encrypted end-to-end; agents operate only inside designated VPN tunnels.
• Role-based access for supervisors, QA reviewers, and partners.
• Custom RAG (retrieval-augmented generation) datasets stored privately—no public sharing.
• Fine-grained prompt controls to match brand tone and regulatory needs.