Step 1 — Create your account
Sign up at the tenant portal. You start on the free tier (ongoing — not a trial). Upgrade when your fleet needs more capacity.
The tenant portal is available in English, French, Spanish, Italian, Arabic, Russian, and Simplified Chinese. This website is in English.
Step 2 — Explore the portal
After sign-in, use the in-portal manual for account setup, networks, VMGateClient install, routing, and billing. Start with account & subscription, then networks & ingress, then VMGateClient onboarding.
Step 3 — Onboard devices
Each VMGateClient phone uses the VMGateClient app (multi-profile — several VMGate networks per handset), the VMGate USB audio dongle, and Dongle management for on-phone firmware flash. Follow the portal onboarding flow — different from VMGate Classic rooting and Magisk. You install the current app from the portal — no separate update step for new accounts.
After join, use Profiles in the app to add or switch networks on the same phone. See VMGateClient features for profiles, IVR, language, OTA, and phone requirements.
Not sure which product you need? Compare VMGate Cloud vs Classic.
Now live
Step 4 — Add SMS when you’re ready
SMS outbound is live on VMGate Cloud. After you create your account and install VMGateClient from portal onboarding, open Subscription if you want a paid tier with Voice + SMS. Then use the SMS section in the portal (Connections, rates, routing, history). Full walkthrough: in-portal manual, chapter SMS.
Content rewrite is included with SMS: on SMS Routing Rules use Prefix, Find/Replace, and Signature — see the portal manual, chapter SMS.
And more to come.
Now live
Step 5 — Turn on inbound when you’re ready
After VMGateClient is on the fleet: on each phone set Incoming GSM calls → Forward to server. In the portal, set the SIM slot to IVR or Forward (default is Reject). Build IVR profiles and inbound dialpeers under Inbound GSM. Full guide: portal manual, chapter Inbound GSM & IVR.
Need menus that talk, not only DTMF? Ask us for AI agents configuration (separate product).
Need help?
Email info@startelinternational.com or use the AI Assistant (chat widget) on this site. For Classic handset SIP, see VMGate Classic.